Top reasons for employee attrition in RO call centers

1. Stress generated by:

Workload, the pressure of call center indicators like calls/agent, average speed of answer, not ready time etc.;

Extended exposure to difficult customers, customer complaints, not appropriate customer behaviors;

2. Job routine
3. Lack of promotions opportunities in call center
4. Conflicts:

 Between future career aspirations generated by educational background and job limitation

Conflicts with direct supervisor

5. Voice & hearing health issues [...]