“In order to utilize the power of authenticity in your life as a way to enhance your relationships, increase your fulfillment, and empower yourself, here are five key principles:
Know Yourself – Make a commitment to your own personal growth. Discover more of who you are. And, seek out and allow the support, honest feedback, and [...]
Filed under: Call Center Management, Community | Leave a Comment »
In Romania Call Centerul este un business la varsta adolescentei care isi perfectioneaza in permanenta instrumentele de motivare si retentie a angajatilor sai. Call Centerul din Romania, a devenit atat prin efortul pionierilor sai dar si prin preluarea masiva a practicilor globale in aceasta industrie: un formator de profesii pentru tanara generatie, o adevarata trambulina [...]
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1. Stress generated by:
Workload, the pressure of call center indicators like calls/agent, average speed of answer, not ready time etc.;
Extended exposure to difficult customers, customer complaints, not appropriate customer behaviors;
2. Job routine
3. Lack of promotions opportunities in call center
4. Conflicts:
Between future career aspirations generated by educational background and job limitation
Conflicts with direct supervisor
5. Voice & hearing health issues [...]
Filed under: Call Center Management | Tagged: RO Call Center, RO employee attrition | 2 Comments »
Spune-i fumatorului sa nu mai fumeze caci intr-o zi va crapa (nu zic eu, statisticile) , spune-i impatimitului de viteza ca intr-o zi va fi mult prea aproape de final, spune-i managerului dintr-o locatie “cost effective” ca daca insista sa creasca costurile salariale nu face decat sa grabeasca momentul relocarii business-ului pe alte meleaguri mai [...]
Filed under: Call Center Management | Tagged: cost effective, dileme, management, outsourcing Romania, salariu | Leave a Comment »
Pentru multi, job-ul in call center este primul job din lunga lista ce va urma in cariera fiecaruia – asadar Team Leaderul de call center/ support center are onoarea sa joace rolul primului “sef” din viata cuiva. Nu stiu daca ei, Team Leaderii, constientizeaza asta vreodata insa, pot crea experiente memorabile atat in sens pozitiv cat si [...]
Filed under: Call Center Management | Tagged: call center, sef, team leader | Leave a Comment »
