Daca Service Level , ASA, Customer satisfaction, Scheduling, Forecast calls, ACD, Queue, Calls/employee, Call evaluation, inbound, outbound, skills based routing,multilanguage skills si altele – iti spun ceva, atunci AICI poti afla informatii interesante despre viata de Call Center din Romania si nu numai…
Note: You could postezi in romaneste or in English – how is much usor pentru tine. Jargonul [...]
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