Announcement: Starting March 1st, 2012 you can find my recent posts and articles on the following link: www.amaliasterescu.ro.
The link you just accessed : amaliasterescu.wordpress.com – will not be updated starting with March 1st. 2012.
Thank you!
Dear Visitor,
This blog is about Shared Service Centers Leadership, is about Start-up opportunities in Romania for multilanguage centers, can include info on Romanian position on Global Outsourcing map and sometimes useful comparisons with other cost effective locations.
My 13 years experience as Leader for local Customer Service Teams or Global Service Centers Teams can be a useful resource for any RO start-up which includes call center services, telesales or collection efforts over the phone, using multilanguage skills. My current Romanian Outsourcing Community online group which has >250 members can be a useful info & networking resource for your business needs.
Having more than 7 important start-ups in my experience and managing large group of service centers or customer service teams – offered me the great opportunity to work with young graduates or junior leaders, to build leadership inside talented teams, to provide coaching or career counseling. This is why this blog is also about offering online Support, Coaching or Career Counseling to young people at the beginning of their careers or support for Junior Leaders.You can find related topics on this blog archive and more and more info and case studies will be posted.
Based on my exposure to different cultures (51 countries around the Globe) and based on my travel experience you can find on this blog interesting articles about other Customers Cultural Specifics and influence of culture on customer behavior and business practices.
Because I live in Romania I cannot be just a witness of different events this is why within RO Social section of this blog you might find my modest opinion or sometimes my critical opinion about daily Romanian “stuff”.
Dear Visitor, in the end I would like to thank you for your interest, I will appreciate your comments/feedback/questions and I do hope that you will be back on my blog. I will be more than happy if one single info on this blog helped you in a way or another and happier if you already asked my advice.
Amalia Sterescu
Amalia Sterescu's blog 
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Outsourcing is really a helping hand for blogging and your points are very informative. Outsourcing helps to lessen work load. Your discussions are great help for blogging. Thank for sharing such an informative post.
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